They can simply answer the question or ask additional questions to clarify the issue. Ochatbot has an assistant module built into easily add FAQ and call center scripts. Related: How Do Chatbots Qualify Leads for B2B Sites? Customer Support The LeadBot can also be customized to work with any type of business. The LeadBot asks questions to qualify the lead and then gets contact information and sets an appointment for a follow-up. Ochatbot LeadBot is a simple chatbot that has over 80 industry templates and sees a 15% to 40% lift in leads depending if there is an offer or not. Discover new product ideas and market trends.The popularity of particular subjects, products, applications, use cases etc.Have a better understanding of what customers are being hesitant about before a purchase.Understanding what pages and products customers ask questions on.These insights not only provide KPI’s to measure your ROI but marketing and strategic information that helps the business improve their website. What makes Ochatbot stand apart from the others are the insights that can be gained from the reporting section. And the ability to send data to any CRM, ticketing system, live chat, etc. Other features such as easy installation on eCommerce platforms such as Shopify, Woocommerce, Bigcommerce, Magento, and many more. Order status and tracking which handles the number one support questionĬlick here to read the benefits of AI chatbots in conversational commerce.Abandoned cart that captures a larger number of customers because it does not require email registration.Engaging customers in a conversation to find out what they need and to suggest the best product for their application.Searches and displays products in the chat window with the ability to view details and add to cart.Product recommendation – ability to suggest other products that are commonly purchased with other products.The success of Ochatbots eCommerce AI chatbot is based on a number of features here are just a few: Ochatbot’s ability to answer customer questions immediately, guide them to the correct place or product, connect them to Live Chat and so many other features help company websites connect and engage a customer on a much richer level. This does not include the revenues captured by the abandoned cart feature. Ochatbot’s strongest features are with eCommerce sites where the AI chatbot has a 15% to 35% lift in revenues when customers engage with Ochatbot. Suggested Read: Ochatbot Reduces Support Tickets Cost There are unlimited ways to connect the chat bot to other platforms and workflows such as live chat, CRM’s, and ticketing systems. This allows conversations to naturally change from one subject to the next just like a human conversation. Ochatbots AI is very flexible and not constrained to a branched set of preset questions and answers. No coding is required to create your chatbot and templates help you get started. The platform has free, paid DIY and Pro plans where they build, maintain and train your chatbots AI for you. Ochatbot works on websites, eCommerce platforms and can connect to social networks like Facebook. Ochatbot has three main applications, they are: Ochatbot is an AI chatbot that engages customers by answering questions and overcoming sales obstacles. MM = Mobile Monkey, T = Tidio, MA = Masie, Key: O = Ochatbot, D = Drift, I = Intercom, Integrate with 3rd party live chat platforms Key: O = Ochatbot, D = Drift, I = Intercom, MC = Man圜hat, L=Landbot,ī = Botsify, MM = Mobile Monkey, T = Tidio, MA = Masie, C= Chatfuel FeaturesĪI ability to switch conversation topics in real-timeĪI conversational eCommerce (typed, without buttons) Often live chat is used to help aid the conversation when the user needs more help. What is most important whether you are using an AI eCommerce chatbot or a simpler chat bot just for support is the users experience and if they needed an engaging conversation or a smart way to fill out information in a form or ticket. This is why eCommerce chatbots are a great way to increase the AOV, Average Order Value, and overall revenues of the eCommerce site. The AI chatbot in ecommerce is reading not only the product sku’s to recommend additional products but all cart and checkout information, order and shipping status and more. AI chatbot platforms connect to Shopify chatbots, Woocommerce chatbots, Bigcommerce chatbots and Magento chatbots so the AI can read the data. eCommerce chatbots are inherently complex since they need to have all the product SKU’s on the in the chatbots data. There are many types of AI chatbots some have intelligent AI, artificial intelligence, and others just have branching questions with replies.
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